Location
Shox Services Ltd
Unit 115
The Citadel Business Centre
Bath Road
Chippenham
SN15 2AB
(www.shoxservices.com) are a business based in Wiltshire,
England, and is therefore governed by English law.
Our Company Registration Number is 05269387.
Our UK VAT number is 851 5233 41.
This is applicable for anybody who can view the website
in any other country, and / or has contact with Shox Services
Ltd by any other means of communication such as electronic
mail, fax or post, without necessarily having viewed this
website.
Customer service
Shox Services Ltd provide a customer service phone number
(0870 143 6770), which is available between the hours
of 9am to 5pm Monday through to Friday [GMT].
Payment methods
Payment can be made by the following methods:
Visa
Mastercard
Switch
Diners
Delta
We can also accept bank transfers or personal/business
cheques. Please call us to discuss your payment requirements.
We can also offer, subject to status, credit for large
or repeat business.
Customer service: 0870 143 6770
Fax - 0870 143 6770
Email: sales@shoxservices.com
Website security
All credit card numbers are encrypted when the order
is placed, using 128 bit encryption. 128 bit encryption
is the industry standard protocol for online ordering.
Credit card numbers are unable to be read directly from
this site and they are not held in clear text on any otherweb
site. ShoX use Paypal to process orders.
Complaints
Complaints will be handled quickly and efficiently. On
receipt of a complaint Shox Services Ltd will contact
the customer to confirm exact details within 2 working
days.
We will keep the customer informed about progress of any
compaint at regular intervals. All complaints are dealt
with in a confidential manner.
Delivery & any delays
We endeavour to deliver all of our products within 2
to 10 days, dependant on product..
Privacy
We are committed to protecting your privacy, and acting
respectfully. Your details will be used to process orders
and notify you of special offers. Information registered
with us will not be made available to third parties. Information
given at the time of ordering or registering is collected
lawfully and in accordance with the Data Protection Act
1998
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you
without your explicit consent.
If we intend to transfer your information outside the
EEA (European Economic Area) we will always obtain your
consent first. We use technology to enable on-line ordering
& to track the patterns of behaviour of visitors to
our site. This includes using a "cookie" which
would be stored on your browser. You can usually modify
your browser to prevent this happening, although you will
not be able to use the on-line ordering procedure. The
information collected in this way can be used to identify
you unless you modify your browser settings..
If you have any questions with regards to your orders
or assistance please call us on 0870 143 6770.